Once the flight was boarded, passengers were told four people needed to give up their seats for stand-by United employees that needed to be in Louisville for a Monday flight and the plane wouldn’t depart until they had volunteers, Bridges said.
Because employees of the airline were flying standby a randomly selected, full fare paying, passenger was beaten up and dragged off the plane.
…and the airline’s CEO on Monday called the incident “an upsetting event to all of us here at United.”
“I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened,” United CEO Oscar Munoz said in a statement Monday.
You know matey? Fire absolutely every one of your employees involved in this, that would be a good start. Then perhaps yourself.
Sure, we all know, you’ve got to move employees around on the network to get them to where they need to be the next day. But really, sirsly?