She had asked the hospital transport to take the both of us to the hospital and when they arrived, they weren’t expecting the two of us. We negotiated with them and I helped her to the ambulance. After waiting around for the usual late running, we were told that we would be collected at half past five. At six, we enquired again only to be told we would have to wait until half past eight… Had we not chased, we would have not been told that. So we got a taxi and paid through the nose to get home.
The misery of the cancer is bad enough, but this indifferent incompetence just adds to the overall agony of the process. We have spent decades working and paying into the system. Now, when we need it, we find ourselves underwhelmed by the service we receive.