Your Reference CAS-5559392-PLH851
We are contacting you to apologise that we’ve not been able to reply to your complaint within the time period we aim for. We manage this for most complaints but regret it’s not always possible to achieve.
If you wish to refer this delay and the substance of your complaint to the BBC’s regulator Ofcom, you can do so online at https://www.ofcom.org.uk/tv-radio-and-on-demand/how-to-report-a-complaint/bbc-tv-channel-radio-station-bbciplayer or by post to: Ofcom, Riverside House, 2a Southwark Bridge Road, London SE1 9HA. Please include for Ofcom your latest correspondence from and to the BBC and any BBC case reference numbers which you have been given.
Full details of the BBC’s complaints process can be found by visiting http://www.bbc.co.uk/complaints/handle-complaint/,and full details of Ofcom’s complaints process are available at https://www.ofcom.org.uk/tv-radio-and-on-demand/information-for-industry/guidance/procedures.
In the meantime we appreciate your patience and will respond as soon as we can.
BBC Complaints Team