That is beset by idiot bureaucracy.
BG: \’Hello Sir I am a supervisor, we are calling a you for immediate payment of the £627 you owe on your gas account. Do you have a debit or credit card handy?\’
Me: \’Is this regarding (address)?\’
BG: \’Yes sir\’
Me: \’This property burned down in June of this year, as I have informed you at least half a dozen times. So this is for estimated usage yes?\’