Take the productive ward scheme. The ward manager, a nurse, has reorganised everything so that colleagues spend 40% more time nursing – no longer interrupted on average 115 times a shift, with less form-filling and no more hunting for supplies.
Having a matron who is in charge of the ward. What an amazing innovation, eh? I wonder who thought of it?
The rest of it is simply how much better the NHS is than it was. Which is of course true. But nowhere does she get the point that the NHS is not as good as it could be: as evidenced by the fact that every other European nation of similar wealth has a better system because none of them use the insane centralisation of the NHS.