Your quite extraordinary pretentions to being an airline rather than a railway have just cost me two hours of my life, two hours that I will never be able to recover.
Upon arriving at Brussels Midi with some 10 minutes to spare before my train departed, one of your staff, one of quite startling superciliousness it must be said, informed me that it would not be possible for me to board. I do understand that it might be wise to allow 30 minutes or so to pass through security checks, passport examination and so on, but the insistence that, in the absence of a queue, in the absence of anyone else at all attempting to pass through that system, that as it might at times take 30 minutes that it therefore must take 30 minutes is absurd.
As we both know, both having been airline customers at one time or another, it is indeed possible to pass through an airport in 10 minutes. Your staff\’s insistence that it is not possible to pass through a railway station in the same time is thus a display of some idiocy. Imposing extended waiting times upon your customers isn\’t, in the American phrase, quite the way to run a railroad. It isn\’t as if the architecture of this particular station is of sufficient interest that travellers would welcome the chance to admire it for your insisted upon 30 minutes.
My time is normally billed at £ 150 an hour. You have just purchased two hours of said time as a result of your inane policies. I look forward to receipt of your cheque by return post. Please make it out and send it to:
2 Queen Anne\’s Gate
I look forward to not using your mode of transport as much as I possibly can in the future.
Update. Having sent this email I have been told that my customs is very important to Eruostar and that they currently answer emails after 14 days.