I do actually recall when at least one part of the British bureaucracy worked. A couple of decades ago my passport was running out and I needed a new one. Now, OK, admittedly, I had to drive to Newport (that\’s in Wales, shudder), but I was able to get a new passport in a day.
So, today, I\’ve a damaged passport and it\’s getting to the point that airlines don\’t want to let me on board. Try to get a replacement.
There\’s a 24 hour service. But, umm, you can\’t use that to replace a damaged passport. Only to replace an out of date one or a lost or stolen one.
Only the one week service is available for damaged passports. OK, I\’m travelling in 8 days.
No, you cannot have an appointment for today.
So, either I lie on oath (yes, they do take the "lost or stolen" part of a passport that seriously) or I risk travelling on a passport where the airline might not allow me to board.
So what the fuck is going on here? Why can\’t I (pay more for and) use the 24 hour service for a damaged passport? Which cretin invented that rule?
Given that I\’m five minutes walk from the passport office itself surely it\’s not beyond the wit of man to be able to sort this out. It is though apparently beyond the wit of the bureaucracy.