More substantively, this initiative takes the seed of a good idea and then denudes it of integrity. Anyone who has worked in our public services knows that it’s the people who deliver those services who often know how best those services could be delivered. It’s the hospital porters, local government admin workers and classroom assistants, who have the best ideas for delivering public services effectively and efficiently.
But tapping into that potential well of expertise needs more than a web-site and an e-mail form. Real innovation requires a commitment to working in partnership –public sector workers, union reps and local managers sitting down to think about how best they can deliver services to the benefit of service users, the wider community and those delivering the service alike.
So, we agree that it\’s the people who actually do things who know best how things might be done.
But heaven forfend that you propose to go and ask them: nooooo, absolutely not, this should be filtered through the priestly caste.