This did annoy me considerably

A leading budget airline may have unfairly charged thousands of passengers because its measuring devices for hand luggage were too small.

Customers of bmibaby were routinely asked at departure gates to put their hand luggage in a metal cage to ensure it met size restrictions.

Many failed the test and had to put the bags into the hold at a cost of £60 for a return flight.

Yes, I got caught by this once.

But it has now emerged that many of these gauges were smaller than the dimensions stated on the airline’s website and gauges next to check-in on the main airport concourse.

I\’ve never flown that airline again (despite other ways in which it could be a convenience) and still don\’t think I ever will.

1 thought on “This did annoy me considerably”

  1. Hi Tim,

    I am a journalist and am doing some research on this story so we can add some case studies to the Daily Mail piece. Is there any chance you could give me a call on 0207 938 7720 as soon as possible? Or drop me an email and I can call you? It would be great to talk to you about your experiences.

    Best wishes,

    Sarah

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