The flight I was supposed to be on this morning, from Faro to Gatwick, was cancelled by your good selves. I am now rebooked which is great. However, there seems to be a further stage under EU rules which needs to be raised.
From what I can see there the cancellation has led to a delay of more than 3 hours on a trip of 1,500 to 3,500 km (Faro to Gatwick is apparently 1,700 km or thereabouts). It seems therefore that you should be paying me €400 compensation within the next 7 days.
I look forward to this of course.
As the Air Transport Users Council makes plain here:
\”One of the most common reasons for delays and cancellations is what airlines call \”technical problems\”. And airlines took the view that technical problems were \”unexpected flight safety shortcomings\”. So they did not pay compensation when disruptions were caused by technical problems.
However, in December 2008, the European Court of Justice made a ruling that, as a general rule, airlines should not refuse to pay compensation when a flight is disrupted due to technical problems. They would only refuse to pay if the problem \”stems from events which, by their nature or origin, are not inherent in the normal exercise of the activity of the air carrier concerned and are beyond its actual control\”.\”
The technical problems on this morning\’s flight would seem to be included in that above definition as problems requiring such compensation.
I look forward to your speedy response.
While I am in contact with you, I\’d also like to raise the subject of this, our earlier contact with you:
Reference Number: 101218-002427
This is simply asking for the refund of the ticket cost of a flight which was cancelled due to the Spanish air traffic controller\’s industrial action towards the end of last year. It is now one month since you confirmed that you had received my email on the subject: that would appear to have been enough time for you to confirm that the flight was indeed cancelled and for you to have contacted me again.
Assuring you of our best attentions at all times,
My inamorata would like to make it plain that, while she despises the EU quite as much as I do, if Easyjet had dealt with the first, entirely straightforward, refund, less fuss would be being made now about the EU rules on compensation. Indeed, no fuss might have been made at all.