Yes, employee empowerment is a good idea

The pilot held the plane that was supposed to take off at 11:50 until 12:02 when my husband got there.

As my husband walked down the Jetway with the pilot, he said, “I can’t thank you enough for this.”

The pilot responded with, “They can’t go anywhere without me and I wasn’t going anywhere without you. Now relax. We’ll get you there. And again, I’m so sorry.”

1 thought on “Yes, employee empowerment is a good idea”

  1. I remember sitting on the tarmac in Kuwait Airport for half an hour or so whilst some idle, fat sheikh finished his tea and ordered the plane not to move until he had got there.

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