This is a criticism of the private sector

Or, on a personal level, I had a weeks-long battle with Optical Express to order in the correct contact lenses. I won’t inflict the details on you – partly because reliving the trauma will end up with my keyboard as collateral damage – but needless to say, after having been their customer since the age of 10, I had no choice but to part company with them and order lenses online.

No, really, the existence of competition, the ability to leave a supplier offering crap service, is actually being deployed as a criticism of the private sector.

I realise that I live in a different country from this numpty but hadn\’t quite realised that I\’d passed into another universe….

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