As part of the nationalisation of Bank of Scotland my offshore account has been transferred to Lloyds TSB.
They have managed to:
1) Insert a decade old telephone number onto the account.
2) \”Forget\” to set up the mortgage standing order/direct debit.
3) Employ someone who appears to be deaf in the call centre.
4) They can\’t even get the instructions on their own website correct.
When attempting to correct the telephone number they advise:
\”My contact details have changed, what do I do?
You’ll need to call us on 0845 300 2752 (from abroad +44 1733 347 636 ) – we’re open 24 hours a day, 7 days a week and will be happy to set up the instruction for you.\”
The first comment from the girl at the other end was \”no, you\’ve dialled the wrong number to do that sir\”.
Nationalisation really does turn everything to shit, doesn\’t it?