The last thing HMRC needs to be is a digital powerhouse
Digital provision means less labour employed. Not what someone paid by the taxman’s union is going to want, is it?
This is cute too:
And I do not think that dealing with HMRC is the remotest bit like shopping on line (which they suggest it is), which most of us only do when we already have a very good idea of what we want and the only decision variable left is price. I know that because when it comes to grocery shopping on line there has not been the expected revolution, because the list of options is just too hard to handle and the outcomes too unreliable to depend upon, and tax is much more complicated than that. Which is precisely why people will still want to call in person, as I do at the supermarket.
I don’t do it therefore nobody does:
Some 20% of adults now do all or most of their grocery shopping online – confirming the UK’s leadership in online grocery retailing in Europe.