This feels genuine and informed.
Has anyone any further information on this use of HMRC time?
Has a minister been asked to comment on the objective of pursuing what are, at most, technical errors?
Has anyone a copy of instructions to staff on this issue?
If this interpretation is true HMRC would appear to be engaged in a policy that might best be called victimisation in pursuit of meaningless performance targets. And unsurpsringly, that worries me, greatly especially when one of HMRC’s greatest priorities should be ensuring that appropriate sums are paid irrespective of minor technical issues.
There’s just no self awareness there, is there?