The extent to which drivers are satisfied in the here and now is irrelevant to whether they are employees or self-employed in the eyes of the law, and the rights to which that entitles them. In a scathing ruling last year, an employment tribunal ruled that Uber drivers are, in fact, employees, because Uber exerts a degree of control over them – including dictating the price they can charge consumers – that should not exist between a company and its self-employed contractors.
Uber is appealing but, if it loses, it will probably have to change its contracts to reflect that drivers are employees.
They’re not. There are three classes in UK law, self-employed, workers and employees. The ruling was that Uber drivers are workers.