Seeking to quell the uproar over a man being dragged off a plane, United Airlines announced on Tuesday that it would refund the tickets for all customers who were on the flight when the man was removed and that it would no longer ask police to remove passengers from full flights.
The airline said that passengers on United Express Flight 3411 on Sunday would be compensated equal to the cost of their tickets and could take the compensation in cash, travel credits or miles.
If you’d offered just a bit more cash back then this would never have happened.
And why are you compensating those who did fly?
Some grand gesture probably is needed but this almost certainly isn’t it.