Just tried to find out some stuff. How do I get translation rights to some media stuff. But it’s an odd request, not standard at all.
And no one at all ever answers a phone anywhere. You must know the name of the person you want or you’re not going to get anywhere. General numbers simply don’t get answered at all. And sure, standard requests are well handled by ‘bots. Tell us the name of the piece you want, what you’re going to do with it, the website will send you a quote. But obviously that cannot handle anything non-standard.
Given that you can’t ever get hold of a human who does know how to handle non-standard, how does non-standard ever get done?