Soon, soon

Your Reference CAS-5559392-PLH851

This is an update to let you know that we had referred your complaint to the relevant people and regret that it may take a little longer before we can reply. Please do not contact us in the meantime.

Although we reply to most complaints within 2 weeks we cannot achieve this every time. It depends on what your complaint was about and how many others we are handling, or may sometimes be due to more practical issues. For example a production team may already be working on another programme or have gone on location.

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15 thoughts on “Soon, soon”

  1. Did Patrick Moore have anything useful to say about this kind of thing, or does the era of the www. render otiose his insights on how to infuriate and stymie the bureaucratic class?

  2. Bloke in North Dorset

    “This is an update to let you know that we had referred your complaint to the relevant people and regret that it may take a little longer before we can reply.”

    Interesting that they use the past tense.

  3. I complained to the BBC about that Jack Monroe article on their website about cooking on a benefits budget, in which she stated canned potatoes were cheaper than loose ones, which is bollocks, they are far more expensive per kg, and after an interminable response time they said that while I was technically correct, on a per kg basis, she was in fact right as a single can of potatoes was cheaper than the smallest bag of loose potatoes so a person on a limited budget could afford them but not the larger bag of loose ones. Which wasn’t what she’d said in the article at all, and anyway given people are paid their benefits at the very least weekly (and often longer periods) a person would be shopping for a week not only a few days.

    So they’ll just invent any old bollocks to excuse themselves.

  4. I once complained to the BBC about a so-called “Fact Check” article about trading on WTO terms, where they suggested that we would have to pay tariffs on goods we export to the EU. It took them 17 weeks to respond to the complaint and ended up on the Director General’s desk. They agreed to correct the article and train the staff. The complaints procedure might move on geological timelines, but it appears to work – eventually.

  5. @Rob Moss
    Interesting question that. Who would pay the tariff on goods exported to the EU? Given that exports are going into a market, UK goods would have to be price competitive inclusive of the tariff. So the incidence is indeed landing on the exporter.

  6. BiS,
    The thought occurs that the existence of the tariff can give rise to a branding exercise cum marketing opportunity; our product is reassuringly expensive, etc, etc.

    At which point, the exporter should be agnostic about the tariff.

  7. Let me guess what they will say – based on my own experiences:

    1 – this was an opinion of the reporter, not the BBC
    2 – this was a reporter quoting someone else who did say this
    3 – ……

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