Agreed, there are true and real problems out there but this really does grate:
The corporation will write to the 260,000 outstanding customers in the coming weeks to warn that it is a legal requirement to hold a valid TV licence. Over-75s who qualify for Pension Credit will be able to claim exemption, but must respond to the BBC’s letter.
A BBC spokesperson said of the next stage in the process: “From the autumn, subject to covid restrictions, customers who have not made arrangements may receive a customer care visit from a specially trained support team to assist them in becoming correctly licensed.
“We are now planning how we arrange customer care visits and are looking at a range of options.”