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Like many successful hoteliers he had an obsession with getting the details right. A light shade could not be changed in a hotel room without his consent, nor marble laid in the bathroom unless the background colouring and patterns were near identical. Having learnt the complexities of hotel life at the Lausanne Hotel School, Oberoi would visit his properties regularly and work behind the concierge desk or on reception. On one such occasion he was addressed by a guest who said he knew Mr Oberoi well and would pass on his complaints. Oberoi listened patiently, then held out his hand and said: “I am so sorry, I seem to have forgotten meeting you.”

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